DrolMaa Constellation makes best efforts to provide counseling services in professional manner while keeping in mind the needs, requirements and interest of the User/ service recipients. DrolMaa provides counseling services for mental healthcare and conduct workshops and webinars. It is our endeavor to help you have a hassle free experience with us. Due to nature of services provided on the website and face to face services of DrolMaa constellation refund and cancellation policy shall defer and the following terms and conditions shall be applicable for the return, refund and cancellation of services taken by the service recipients:
Non- Negotiable Services.
All services offered by DrolMaa constellation are offered on a fixed fee basis and are not subject to any deductions or negotiations.
Fee and Payment Policy.
- All payments should be made online prior to availing DrolMaa Constellation services including face to face appointments.
- The service recipients/ users booking(s) will not be confirmed until the payment is received by DrolMaa constellation.
- There will be no refund of fee paid for workshops and webinars.
- No refund will be provided by DrolMaa for not attending the workshops, webinars or counseling sessions.
- No refund will be provided in case of delay in session in the concerned session from user’s end.
- No refund will be provided for cancellation of consultation sessions.
- Our counselors give users their time and blocks it for them when users schedule an appointment with us. Cancellation is disfavor to their time and efforts they put on for users.
- Any cancellation for counseling session with less than 24 hours notice are chargeable for the full session fee.
- Being unavailable for any session without informing us will also incur the full fee for the session you booked.
- No cancellation will be provided for any workshop or webinar.
- Any cancellation for counseling session with more than 24 hours will be chargeable of 50% of fee paid for the scheduled session.
- Any cancellation for counseling session with prior notice of 3-4 days will be free of charge and will be 100% refundable.
Cancellation by DrolMaa Experts.
- If the session is cancelled by the DrolMaa expert, the service recipient /user will get refund or option to reschedule the session for another day, regardless of the time at which the cancellation was done.
Session delayed/ Technical Issues.
- Due to an unforeseeable or technical reasons from DrolMaa’s end, a booked session is not completed in its entirety by the DrolMaa expert, the service recipient/ User will be given a 40% refund to compensate for the lost session time depending upon the time lost.
|Session time Lost
||Less than 30% of session time.
||30%-65% of session time.
||More than 65% of session time.
|Refund provided to User
||Refund of 40% of session fee
- Users / service recipients will be provided with an option to take the refund or reschedule the session in case the experts could not appear on time or due to some technical issues the session could not take place.